Terms of Use

Last updated: June 26, 2026

Agreement to Terms

By accessing and using the elm-ocelot website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our website or services.

Services Description

elm-ocelot provides tourism and guided experience services in Leeds and Yorkshire. Our services include walking tours, day trips, cultural experiences, and related tourism activities as described on our website.

Booking and Payment

Booking Process

Bookings are made through our website booking form or by email. A booking is confirmed once we have sent you written confirmation of availability and acceptance.

Pricing

All prices are stated in British Pounds (GBP) and include applicable taxes unless otherwise specified. We reserve the right to change prices at any time, but changes will not affect confirmed bookings.

Payment Terms

Payment details and terms will be provided upon booking confirmation. Full payment is typically required before the service date unless otherwise agreed.

Cancellation and Refunds

Cancellations by Customers

• Cancellations made more than 7 days before the service date: full refund
• Cancellations made 3-7 days before the service date: 50% refund
• Cancellations made less than 3 days before the service date: no refund

Cancellations by Us

We reserve the right to cancel services due to weather conditions, insufficient bookings, or unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule.

Participant Responsibilities

Participants are expected to:

• Arrive at the meeting point on time
• Follow instructions from guides
• Behave respectfully towards guides, other participants, and members of the public
• Inform us of any medical conditions or mobility issues that may affect participation
• Wear appropriate clothing and footwear for the activity

Health and Safety

While we take reasonable care to ensure the safety of participants, tourism activities involve inherent risks. Participants are responsible for their own health and safety and should assess their own ability to participate.

We recommend that all participants have appropriate travel insurance covering personal accident, medical expenses, and personal liability.

Liability

Our Liability

We accept liability for death or personal injury caused by our negligence or that of our employees. However, we do not accept liability for:

• Loss or damage to personal belongings
• Indirect or consequential losses
• Events beyond our reasonable control (force majeure)
• Injuries resulting from participant's failure to follow instructions

Your Liability

You are liable for any damage you cause to property or injury you cause to others during our services, whether through negligence or deliberate action.

Photography and Media

During our tours and experiences, photographs may be taken for promotional purposes. By participating, you consent to the use of images in which you may appear for marketing and promotional materials. Please inform us if you do not wish to be photographed.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of elm-ocelot or licensed to us. You may not reproduce, distribute, or use any content without our written permission.

Website Use

Acceptable Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Transmit any harmful code or malware
• Collect data from the website using automated means

Website Availability

We do not guarantee that our website will be available at all times or that it will be free from errors or viruses. We reserve the right to suspend or withdraw access to our website without notice.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of third-party sites.

Age Restrictions

Some tours and experiences may have age restrictions. Participants under 16 must be accompanied by a responsible adult. We reserve the right to refuse service to anyone we believe is under the influence of alcohol or drugs.

Weather and External Factors

Outdoor activities are subject to weather conditions. We will make reasonable efforts to proceed with services in various weather conditions, but reserve the right to modify or cancel for safety reasons.

Complaints

If you have a complaint about our services, please contact us at [email protected] within 14 days of the service date. We will investigate and respond within a reasonable timeframe.

Modification of Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us at [email protected]

elm-ocelot
42 Wellington Street
Leeds, West Yorkshire
LS1 4EB
United Kingdom